Retail and convenience store operators face many challenges, including labor shortages, traffic management, theft/pilferage, and customer/employee safety. Also, unlike online retailing, which is replete with data on everything from sales performance and returns to evolving customer preferences, physical stores often do not have access to such data. They can’t easily track and measure individual touchpoints between customers and the business, key information for improving customer experience and store profitability. Artificial intelligence (AI) is uniquely poised to change this scenario and has begun doing so for several companies Avathon has worked with in recent years.
